2010
How mobile technology will influence human capital analytics
A recent Market Watch article highlighted improvements in human capital management through increased use of mobile technology. The most common uses were for scheduling activities, learning programs, streamlining workflows, talent acquisition, and approval processes. According to the study companies that utilized these processes saw a 13% improvement in year-over-year manager efficiency (compared to just 6% for those organizations not utilizing mobile devices).
While this information is encouraging and it’s promising to see that technology is being used to drive business results and improved human capital management processes, it does beg the question what are the hidden costs and time involved with teaching people how to use all of these new technologies? Furthermore with the inherent distractions that come with mobile browsing, will there be any losses to employee efficiency as a result?
The important, and as yet unanswered question is, “When all costs are properly considered, how much will this “advance” actually contribute to the bottom line?”