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Tools for tapping the wisdom of the workforce

posted by Laurie Bassi

Under increasing pressure to innovate – without adding more to the research budget - companies are systematically attempting to tap into the insights and good ideas of employees. 

An array of software products is now available to help firms solicit, gather, sort, sift and synthesize their employees’ ideas for saving money, improving customer satisfaction, and growing revenues.   

But unless a company has already earned the goodwill of its employees, these new efforts (which we heartily endorse) are unlikely to ever reach their full potential.  The wisdom of the workforce is a gift that will be given only to employers who are worthy of it.