Jim Shaffer GroupThe Jim Shaffer Group is a consultancy devoted to helping companies improve operating and financial performance through strong leadership and passionate, turned-on people. The firm is led by Jim Shaffer whose focus is squarely on improving work—and results—that people can control.

His broad background in general management, product line management and organizational change enables him to quickly understand why an organization is under performing and then create and successfully implement a practical, proven roadmap for improvement. His track record includes significant measurable improvements in quality, service, costs, productivity, safety and speed with investment returns often exceeding as much as 1,500 per cent.

Prior to launching the Jim Shaffer Group in 2000, he was a principal, vice president and leader of a center of excellence at Towers Perrin, a large management consulting firm. He was one of the architects and leading practitioners of that firm’s global change management consulting practice.

His book, The Leadership Solution (McGraw-Hill), has become a classic treatise on leadership and performance and is frequently listed as one of the top “must have” business books on leadership, change management, communication and creating high performance through people.